How does our service work? What happens after I make a booking?
When you make a booking for a service, your booking will go into the open market for freelance cleaning service attendants to undertake fulfilment of your booking. If the order is not accepted 24 hours before the appointment time, the order will automatically be postponed by a week to the same timing on the day. This process repeats until a cleaning service attendant is found or matched to you. If you are available for more than one day in a week for the service, you can also make a note inside the request. This allows cleaning service attendants identify your flexibility easily leading to a faster smoother match of cleaning service attendants interested in your booking..
Once a cleaning service attendant is matched, you will receive a confirmation of the booking and the details of the cleaning service attendant via email or via a notification from our app.
Please be advised that all orders are prepaid. If you are not matched with a cleaning service attendant and if you find an alternative before your order is matched, we can process a full refund of your deposit. Please be advised that you will be refunded to the card that you paid with and that you might charge a nominal transaction fee for processing the transaction. In our experience however we have not seen this exceed $1 or 1% of the transaction value.