Cooking Services

Accessibility to Attendants

How long does it take to find an attendant for my service?

Our network of personal attendants covers all of Singapore. This gives our users the ability to access our community of freelance attendant services any time 24 hours before the date and time of the appointment for service. Appointments made through our platform, takes on average one working day to match with a suitable attendant.

We may on occasion experience a surge appointment requests during peak hours. This may lead to a shortage of available attendants within the community who have availability to take up the request. We understand your urgency and will be most happy to assist you with the status of your order and where necessary, expedite your order for a cooking service appointment should we hear from you through Whatsapp at 87791839.

Please be advised that we will be available to hear from you any time between Monday to Sunday 9 am to 6pm.

Our Service

How does our service work? What happens after I make a booking?

When you make a booking for a service, your booking will go into the open market for freelance attendants to undertake fulfilment of your booking. If the order is not accepted 24 hours before the appointment time, the order will automatically be postponed by a week to the same timing on the day. This process repeats until an attendant is found or matched to you. If you are available for more than one day in a week for the service, you can also make a note inside the request. This allows attendants identify your flexibility easily leading to a faster smoother match of attendants interested in your booking.

Once an attendant is matched, you will receive a confirmation of the booking and the details of the attendant via email or via a notification from our app.

Please be advised that all orders are prepaid. If you are not matched with an attendant and if you find an alternative before your order is matched, we can process a full refund of your deposit. Please be advised that you will be refunded to the card that you paid with and that you might charge a nominal transaction fee for processing the transaction. In our experience however we have not seen this exceed $1 or 1% of the transaction value.

Your Convenience is Priority

Can I change my order timing and my attendant?

If you booked a subscription service and at any time during the subscription you wish to, change the timings of the an upcoming service, you may do so easily do so 48 hours before the service through the app. However, the confirmation and adjustments of bookings are subject to the acceptance of your assigned attendant. If your attendant is available and agreeable via a confirmation through the app, the booking will automatically be changed. Otherwise, you can propose another alternative date. This cycle repeats until an agreement is found and the appointment is changed.

If however at any point during the subscription you are not able to meet an agreement for an alternative appointment date or if you wish have a new attendant, you may simply do so through our app. Selecting this function will return your order return to the open market and await new attendants for undertaking.

Professional and Local Attendants

Who are our attendants? What is their experience? Are they legal?

All our attendants are Singaporean citizens or permanent residents, have minimally 5 years of relevant experience or 2 years of relevant certified qualifications. Each attendant is personally vetted, interviewed and background checked before being admitted into our community of freelance attendants. Each attendant is professional and experienced in dealing with the challenges of each household. For many attendants, Lazy is their only viable form of livelihood. When you make an order with Lazy you are supporting and contributing to the livelihoods of our residents and local community and for that we thank you.

Cancellations

Can I cancel the service I booked? Will I get a refund?

When subscribed to a subscription plan, you may cancel your plan subject to a $100 termination charge. This is because subscription plans are designed to ensure that your freelance attendant can have security of income through your subscription. We are thus able to offer preferential and cheaper rates for the services as contrasted from one-time services. If, after a week of listing your booking, no matches for attendants have been found, you can freely terminate the plan with termination charges waived. In such an event all prepayments or deposits for putting up a booking will be refunded fully.

For one-time services, cancellation comes without charge if there have been no matches for attendants. If, however an attendant has been matched cancellations of orders will not be refunded if made less than 24 hours before the appointment. Attendants have set aside time and billable hours for these services and would need to be remunerated for the time allocated.

Secure Payments

Are all payments secure?

Lazy will never request cash payments from you. All payments are processed through Paypal’s Braintree payment service gateway. These payment gateways accept payments by Visa, MasterCard and American Express. Our platform does not deal in cash transactions to safeguard the payment arrangements for services and to prevent potential fraud or dishonesty by any attendant.

Because all payments are processed by Paypal’s Braintree, all payment details are safeguarded safely. So you can make transactions for services with confidence.

Refunds

Can I get a refund for services not performed?

If a week from your booking or the service date, whichever earlier, and if no attendant undertakes your booking, you may cancel and get a full refund for all prepayments and deposits put forward.

If you are on a subscription and you decide to postpone a service, the prepayment for the current service will be deferred to the postponed service. While no refund will be processed for a deferred service, no additional prepayments will be charged for the deferred service either.

Customised Service

Are all services standard? Are there customized services?

All our home care services stem from a base product. However, each of the services can become highly customised with add-on components. Additionally, some base services can even be complimented with other base services. Each service comes with a wide selection of add-on and customizations. If the customization available are not sufficient and you can easily require further customizations, the request field before checking out your service.

Choose Your Cooking Plan

One-time Home Cooking Plan

Minumum 3 hours

Regular Home Cooking Plan