Our network of cleaning service attendants covers all of Singapore. This gives our users the ability to access our community of freelance cleaning attendant services any time 24 hours before the date and time of the appointment for cleaning service. Appointments made through our platform, takes on average one working day to match with a suitable attendant.
We may on occasion experience a surge appointment requests during peak hours. This may lead to a shortage of available cleaning service attendants within the community who have availability to take up the request. We understand your urgency and will be most happy to assist you with the status of your order and where necessary, expedite your order for a cooking service appointment should we hear from you through Whatsapp at 87791839.
Please be advised that we will be available to hear from you any time between Monday to Sunday 9 am to 6pm.
When you make a booking for a service, your booking will go into the open market for freelance cleaning service attendants to undertake fulfilment of your booking. If the order is not accepted 24 hours before the appointment time, the order will automatically be postponed by a week to the same timing on the day. This process repeats until a cleaning service attendant is found or matched to you. If you are available for more than one day in a week for the service, you can also make a note inside the request. This allows cleaning service attendants identify your flexibility easily leading to a faster smoother match of cleaning service attendants interested in your booking.
Once a cleaning service attendant is matched, you will receive a confirmation of the booking and the details of the cleaning service attendant via email or via a notification from our app.
Please be advised that all orders are prepaid. If you are not matched with a cleaning service attendant and if you find an alternative before your order is matched, we can process a full refund of your deposit. Please be advised that you will be refunded to the card that you paid with and that you might charge a nominal transaction fee for processing the transaction. In our experience however we have not seen this exceed $1 or 1% of the transaction value.
If you booked a subscription service and at any time during the subscription you wish to, change the timings of the an upcoming service, you may do so easily do so 48 hours before the service through the app. However, the confirmation and adjustments of bookings are subject to the acceptance of your assigned cleaning service attendant. If your cleaning service attendant is available and agreeable via a confirmation through the app, the booking will automatically be changed. Otherwise, you can propose another alternative date. This cycle repeats until an agreement is found and the appointment is changed.
If however at any point during the subscription you are not able to meet an agreement for an alternative appointment date or if you wish have a new cleaning service attendant, you may simply do so through our app. Selecting this function will return your order return to the open market and await new cleaning service attendants for undertaking.
All our cleaning service attendants are Singaporean citizens or permanent residents, have minimally 5 years of relevant experience or 2 years of relevant certified qualifications. Each cleaning service attendant is personally vetted, interviewed and background checked before being admitted into our community of freelance cleaning service attendants. Each cleaning service attendant is professional and experienced in dealing with the challenges of each household. For many cleaning service attendants, Lazy is their only viable form of livelihood. When you make an order with Lazy you are supporting and contributing to the livelihoods of our residents and local community and for that we thank you.
When subscribed to a subscription plan, you may cancel your plan subject to a $100 termination charge. This is because subscription plans are designed to ensure that your freelance cleaning service attendant can have security of income through your subscription. We are thus able to offer preferential and cheaper rates for the services as contrasted from one-time services. If, after a week of listing your booking, no matches for cleaning service attendants have been found, you can freely terminate the plan with termination charges waived. In such an event all prepayments or deposits for putting up a booking will be refunded fully.
For one-time services, cancellation comes without charge if there have been no matches for cleaning service attendants. If, however a cleaning service attendant has been matched cancellations of orders will not be refunded if made less than 24 hours before the appointment. Cleaning service attendants have set aside time and billable hours for these services and would need to be remunerated for the time allocated.
Lazy will never request cash payments from you. All payments are processed through Paypal’s Braintree payment service gateway. These payment gateways accept payments by Visa, MasterCard and American Express. Our platform does not deal in cash transactions to safeguard the payment arrangements for services and to prevent potential fraud or dishonesty by any cleaning service attendant. Because all payments are processed by Paypal’s Braintree, all payment details are safeguarded safely. So you can make transactions for services with confidence.
If a week from your booking or the service date, whichever earlier, and if no cleaning service attendant undertakes your booking, you may cancel and get a full refund for all prepayments and deposits put forward.
If you are on a subscription and you decide to postpone a service, the prepayment for the current service will be deferred to the postponed service. While no refund will be processed for a deferred service, no additional prepayments will be charged for the deferred service either.
All our home care services stem from a base product. However, each of the services can become highly customised with add-on components. Additionally, some base services can even be complimented with other base services. Each service comes with a wide selection of add-on and customizations. If the customization available are not sufficient and you can easily require further customizations, the request field before checking out your service.
Payments are processed and protected by Third-Party payment companies (Braintree/PayPal), all the information of user is strictly confidential.
We like to keep our positions covered, as we do for yours. We have covered 3rd party liability insurance and personal accident insurance for all our home cleaning services.
Most certainly. Change of cleaners are only available for weekly and bi-weekly cleaning packages. if you are not satisfied with the service of your existing part time maid, you may choose to have your cleaner replaced after the next cleaning session by selecting the change cleaner function inside the App. Replacement is subject to availability of cleaners. If no replacement cleaner takes your order 2 days before the order, you should let us know if you want your original cleaner to return.
The Lazy platform is made to be flexible, but we have some rules to maintain a reliable and consistent experience and community not just for you but for our cleaners too.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes cleaners to lose valuable work. Therefore, fees apply when bookings are cancelled less than 2 hours before the service or rescheduled less than 24 hours before the service.
|Booking Cancellation Policy|
|Short notice cancellation fee||Cancel less than 2 hrs before booking||Unable to refund|
|Missed appointment fee||A cleaner arrives for a scheduled booking, but they're unable to gain entry or get started.||Unable to refund|
|Note: If your plan carries a minimum term of 1, 3 or 6 months, skipped bookings during the term will be billed and added to your saved cleaning credits. Additionally, cancelling your cleaning plan before the end of the term will result in a cancellation fee of $100.|
If you're looking to cancel your full cleaning plan there are a few things we'd like you to consider: Lazy has thousands of professional cleaners on our platform. Let us help you find the right one to meet your needs. Once you've found the right cleaner for you, you can easily have them back time and time again to clean your home just the way you like it.
If you’re looking to change how often your cleanings occur? It’s easy to change the frequency of your cleanings by whatsapp to +65-87791839 or email us at firstname.lastname@example.org. With Lazy you can ensure that the quality of your cleaning service will be mediated, and you work with your cleaner.
Enjoy peace of mind by tracking the progress of your cleaner during your cleaning using the Lazy app. If your plan carries a minimum term, cancelling before the end of the term will result in a $100 cancellation fee.
If you're enrolled in one of our cleaning subscription plans you can cancel at any time without a cancellation fee prior to the next cleaning plan begins. Everyone at Lazy is focused on providing the best service possible for you. You can deactivate the auto-renewal of your upcoming cleaning plan for free by whatsapp to +65-87791839 or email us at email@example.com
Whenever you place a booking, you are charged a prepayment for a service. The order you just made is then posted to our community of part time maids across Singapore. The pre-payment is held in escrow until the cleaner undertakes your order, shows up and completes the work. Only then will pre-payment be released from escrow and paid to the cleaner.
Most certainly. For one-time service order in the event a part time maid does not take your order, you will pre-payment will not be consumed and will be carried over to the next session until a cleaner is matched. If this is your first booking on a weekly or bi-weekly package and you have not been able to be successfully matched to a cleaner, you may request for a cancellation and a refund.
Most certainly, if you have placed an order and the cleaner has not showed up for the cleaning session, let us know as soon as possible. We will confirm this with the cleaner and then refund you in the absence of a cleaner dispute, no questions asked.
Very generally, the frequencies of our cleaning sessions are one-time, weekly and biweekly.
Our rates each frequency can be found at www.lazy.com.sg/home-cleaning.
Yes, there is a minimum commitment of 12 cleaning sessions to be completed with 3 months for weekly commitments and 6 months for bi-weekly commitments. You can find out more about the commitment term at www.lazy.com.sg/home-cleaning