Book Your Part Time Maid Today

How does our service work? What happens after I make a booking?

When you make a booking for a service, your booking will go into the open market for freelance Part Time Maid attendants to undertake fulfilment of your booking. If the order is not accepted 24 hours before the appointment time, the order will automatically be postponed by a week to the same timing on the day. This process repeats until a Part Time Maid attendant is found or matched to you. If you are available for more than one day in a week for the service, you can also make a note inside the request. This allows Part Time Maid attendants identify your flexibility easily leading to a faster smoother match of Part Time Maid attendants interested in your booking.

Once a Part Time Maid attendant is matched, you will receive a confirmation of the booking and the details of the Part Time Maid attendant via email or via a notification from our app.

Please be advised that all orders are prepaid. If you are not matched with a Part Time Maid attendant and if you find an alternative before your order is matched, we can process a full refund of your deposit. Please be advised that you will be refunded to the card that you paid with and that you might charge a nominal transaction fee for processing the transaction. In our experience however we have not seen this exceed $1 or 1% of the transaction value.

Who are our Part Time Maid attendants? What is their experience? Are they legal?

All our Part Time Maid attendants are Singaporean citizens or permanent residents, have minimally 5 years of relevant experience or 2 years of relevant certified qualifications. Each Part Time Maid attendant is personally vetted, interviewed and background checked before being admitted into our community of freelance Part Time Maid attendants. Each Part Time Maid attendant is professional and experienced in dealing with the challenges of each household. For many Part Time Maid attendants, Lazy is their only viable form of livelihood. When you make an order with Lazy you are supporting and contributing to the livelihoods of our residents and local community and for that we thank you.

Can I change my order timing and my Part Time Maid attendant?

If you booked a subscription service and at any time during the subscription you wish to, change the timings of the an upcoming service, you may do so easily do so 48 hours before the service through the app. However, the confirmation and adjustments of bookings are subject to the acceptance of your assigned Part Time Maid attendant. If your Part Time Maid attendant is available and agreeable via a confirmation through the app, the booking will automatically be changed. Otherwise, you can propose another alternative date. This cycle repeats until an agreement is found and the appointment is changed.

If however at any point during the subscription you are not able to meet an agreement for an alternative appointment date or if you wish have a new Part Time Maid attendant, you may simply do so through our app. Selecting this function will return your order return to the open market and await new Part Time Maid attendants for undertaking.

Are all payments secure?

potential fraud or dishonesty by any Part Time Maid attendant. Because all payments are processed by Paypal’s Braintree, all payment details are safeguarded safely. So you can make transactions for services with confidence.

How long does it take to find a Part Time Maid attendant for my service?

Our network of Part Time Maid attendants covers all of Singapore. This gives our users the ability to access our community of freelance cleaning attendant services any time 24 hours before the date and time of the appointment for cleaning service. Appointments made through our platform, takes on average one working day to match with a suitable attendant.

We may on occasion experience a surge appointment requests during peak hours. This may lead to a shortage of available Part Time Maid attendants within the community who have availability to take up the request. We understand your urgency and will be most happy to assist you with the status of your order and where necessary, expedite your order for a cooking service appointment should we hear from you through Whatsapp at 87791839.

Please be advised that we will be available to hear from you any time between Monday to Sunday 9 am to 6pm.

Can I cancel the service I booked? Will I get a refund?

When subscribed to a subscription plan, you may cancel your plan subject to a $100 termination charge. This is because subscription plans are designed to ensure that your freelance Part Time Maid attendant can have security of income through your subscription. We are thus able to offer preferential and cheaper rates for the services as contrasted from one-time services. If, after a week of listing your booking, no matches for Part Time Maid attendants have been found, you can freely terminate the plan with termination charges waived. In such an event all prepayments or deposits for putting up a booking will be refunded fully.

For one-time services, cancellation comes without charge if there have been no matches for Part Time Maid attendants. If, however a Part Time Maid attendant has been matched cancellations of orders will not be refunded if made less than 24 hours before the appointment. Part Time Maid attendants have set aside time and billable hours for these services and would need to be remunerated for the time allocated.